Customer Service

 
 

 

THE GORILA FITNESS WARRANTY

 

Our satisfaction is 100% guaranteed at Gorila Fitness! If you are not satisfied with a product within 30 days of purchase, contact us immediately and we will make sure to find a solution.

For any questions about the warranty or other matters, contact us at info@gorilafitness.ca or 1-866-499-4284 and a member of our team will get back to you promptly. All requests will be processed within 48 hours.

 


RECEIVE AND INSPECT YOUR ORDER

It is very important to check the condition of your merchandise upon receipt and to inform the carrier and our team as soon as possible. You must indicate on the carrier's receipt all damage and missing items so that we can resolve the problem efficiently and hassle-free.

 


WARRANTY

Gorila Fitness offers a Lifetime Warranty * on all of its structural steel products and the integrity of its welds when used as intended, applicable to the original purchaser only (non-transferable). Paint, powder-coated and finish guaranteed for 90 days from receipt of order, applicable to the original purchaser only (non-transferable). All warranty claims are subject to inspection by a member of Gorila Fitness staff to determine that the item is free from abuse, neglect or misuse. Third-Party Product Warranties: For products supplied but not manufactured by Gorila Fitness will be warranted by the original manufacturer, only the original manufacturer's warranty applies. It is the customer's responsibility to contact Gorila Fitness with relevant information regarding the condition of the equipment. If it is determined that the issue is covered by warranty, Gorila Fitness will be responsible for the replacement of defective products/parts. Gorila Fitness will provide the return packaging and take care of the shipping costs.

Most warranties are on manufacturing defects only. All warranty does not cover any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user.

 

Lifetime warranty

Gorila fitness will warranty this product from defects in material, functionality and workmanship for the lifetime of the product. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable.

 

Specific period

Gorila fitness will warranty this product from defects in material, functionality and workmanship for a period of __ years/months from the date of purchase of the product. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable.

 

Residential warranty

90 days:

Apparel -  Accessories - Bags - Collars - Speed ropes

1 year:

Tactical plate carrier - Barbells - Bumper plates - Fatballs - Dumbbells

3 years:

PlyoBox - Mandrill series

Lifetime:

Phantom plate carrier - KONG series - Silverback series - Racks & rigs accessories - Metal plates - Kettlebells - Competition plates

 

Commercial warranty

90 days:

Fatballs - Dumbbells

1 year:

Barbells - Bumper plates

3 years:

Mandrill series - Metal plates - Competition plates

Lifetime:

Silverback series, Kong series, Racks & Rigs accessories, Kettlebells

 

YORK BARBELL WARRANTY

The warranty does not cover power bars used for Olympic style lifting movements. Only Elite Olympic Competition and Olympic Training Bars should be used for Olympic-lifting movements. The warranty does not cover coating (urethane, rubber, chrome, or paint).

1 year: Elite Olympic Competition Bars and York Olympic Training Bars. The warranty covers defects in structural integrity only; does not include bending.

 

PHANTOM PLATE CARRIER WARRANTY

We guarantee our products will be free from defects in materials and workmanship for the life cycle of the product. We will repair or replace products found defective at our sole discretion. Please retain your warranty card and original proof of purchase to redeem your warranty.

 

CONCEPT 2 WARRANTY

ROWER

SKIERG

BIKEERG

 

ASSAULT FITNESS WARRANTY

Assault Fitness offers 2 years non-wear parts warranty on the parts and a 5 years warranty on the frame.

 

RAGE FITNESS WARRANTY (MEDICINE BALLS)

Rage fitness equipment is guaranteed for a period of one year from the original purchase invoice date against faulty manufacturing or defects in material. The seller's sole obligation under this warranty shall be to repair or, at its option, replace at its expense any defective part or parts. Material claimed defective must be returned prepaid to us for examination, if requested. Damage caused by extreme usage will not be covered as it does not constitute defective material or faulty workmanship.