Customer Service

PICK-UP LOCATIONS - OTHER (THESE ARE NOT GORILA LOCATIONS)

Important!

Choosing to ship your order to any of these locations could add an additional 7 to 14 business days for our team to process your order, before it is ready to ship. The reason for this being that we consolidate orders to save you some money on shipping.

Please read the conditions carefully before you select that shipping method for your order.

• Canada Only. 
• Please note these ARE NOT Gorila Fitness warehouses
• YOU CANNOT BUY OR EXCHANGE DIRECTLY AT THESE LOCATIONS.
• If you need information on your order please contact Gorila Fitness customer service directly, and NOT the pick-up location.
• Make sure you have your receipt in hand to pickup the order.
• Wait for our team to contact you by phone or email with a pickup date.
• Your order will only be kept on-site for 48 hours after the appointment.
• You will be responsible for any additional delivery charges for missed appointment.
• You also have to make sure you have the right car or equipment to pick up your order, if you want information about the dimension of the items please feel free to contact customer service.
• We suggest you call the pickup location to verify business hours for pickups as they can differ.
• Make sure nothing's missing or is damaged before leaving with your items. If something is missing or damaged, tell the depot to make note of it, bring the items with you and contact us right away by phone or email. We will take care of the exchange or mistake as soon as possible.