Warranty
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Warranty
Our warranty covers defects in materials, manufacturing, and workmanship under normal intended use.
Standard Coverage
Coverage by product type
- Rigs and racks: 5 years
- Selected larger equipment: 3 years
- Barbells and bumper plates: 1 year
- Bands, apparel, accessories, bags, and collars: 90 days
- Third-party products: manufacturer warranty only
Exclusions
What is not covered
- Misuse
- Negligent use
- Alteration or modification
- Poor maintenance
- Poor storage
- Handling damage
- Cosmetic damage
- Installation
- Shipping
Extended Protection
Coming soon
Extended Protection will add 2 extra years of coverage on eligible equipment.
It will cover material defects, manufacturing defects, workmanship defects, and functional failure under normal intended use.
Installation and shipping are never covered.
Pricing
Based on original order value
- $699 for orders from $5,000 to $19,999
- $1,499 for orders from $20,000 to $49,999
- $2,499 for orders from $50,000 to $99,999
- $3,499 for orders from $100,000 to $150,000
- Custom quote above $150,000
- $199 per approved claim
Eligibility
Who can add it
- Must be purchased within 120 days of delivery or installation
- Applies to eligible equipment only
- Original order number required
- Non-transferable
- Third-party products are excluded
- Installation and shipping are excluded
- Cosmetic damage and normal wear are excluded
Claims
Submit a claim
To submit a warranty claim, contact our team with your order details and photos of the issue.
What You Need
Send the key details
- Original order number
- Business or customer name
- Photos showing the issue clearly
- Short description of the problem
Important Notes
Before submitting
- Coverage applies only to eligible products
- Cosmetic issues are not covered
- Installation is not covered
- Shipping is not covered
- Extended Protection claims are subject to a $199 approved claim fee