Website/Ecommerce
Operational
Order Fulfillment
Operational Please give our team 3-8 business days to get your in-stock items order ready and shipped. Some orders might take 1-2 weeks to ship. You will get a tracking number by email as usual.
Customer Service
Operational Limited Do not call or email us for an update on your order unless urgent, this will help us reduce our workload and get back to everyone as fast and effectively as possible.
Manufacturing
Operational Limited Racks & Rigs order will take 8-10 weeks obefore they're ready to ship. Other steel items and benches will also take 8-10 weeks to be built.
Pickups & Dropins
Operational Limited Chambly's Warehouse is closed until further notice, we will make no exceptions. Pick-up terminals are open and following latest safety recommendations. They will add extra delays to your order, read the information page carefully.
Refund, Exchange & Warranty
Operational Limited All requests will be treated as fast as possible. We will need 2-4 weeks to get back to you on those. Most requests will have to wait until all employees return to work before they can be processed.
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THE YALE COLLECTION
