Gorila Fitness

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Customer Service

SHIPPING AND DELIVERY

CANADA

The online store Gorila Fitness offers a shipping service to Canada via Poste Canada, Fedex or LTL carriers. Make sure the details in the "delivery address" are accurate. The cost of shipping is automatically calculated when you place an order, although calculation mistakes happen so please be sure to contact us if delivery cost seems too high. If the system is unable to calculate shipping costs for your order, please do not hesitate to contact us by email or to call us.

You will receive your order within 5-7 days from the date of payment. Steel items can take up to 15 business days to ship depending on the item, you can find more information on the product's page. Some steel items could take up to a month from payment to delivery, taking into account production and shipping delays.

Oversized items will be palletized and ship LTL. Please note that Gorila Fitness is not responsible for packages unclaimed, expenses related to reshipping or costs related to the return or returns.

USA

The online store Gorila Fitness offers a shipping service to the United States of America via USPS, UPS, Fedex or LTL carriers. Make sure the details in the "delivery address" are accurate. The cost of shipping is automatically calculated when you place an order, although calculation mistakes happen so please be sure to contact us if delivery cost seems too high. If the system is unable to calculate shipping costs for your order, please do not hesitate to contact us by email or to call us.

You will receive your order within 5-7 days from the date of payment. Steel items can take up to 15 business days to ship depending on the item, you can find more information on the product's page. Some steel items could take up to a month from payment to delivery, taking into account production and shipping delays.

Oversized items will be palletized and ship LTL. Please note that Gorila Fitness is not responsible for packages unclaimed, expenses related to reshipping or costs related to the return or returns.

The price paid at checkout is the final price, no COD surprises upon delivery. We do this to make your life easier so you don’t have to deal directly with the shipper or customs. If you're asked to pay for shipping or custom fees, please call us before doing so or you can pay and call us afterwards, we'll take care of the mistake as soon as possible.

GORILA FITNESS WAREHOUSE PICKUP

Gorila Fitness is not a retail store. There is always a possibility for local pick-up (at the HQ only, in Chambly, Quebec) for small or large order but you would have to contact us in order to get an appointement. The process of local pickup may take up to 7-14 business days. We will contact you by phone or email to let you know when your order is ready to be picked up. If you have selected a pick up at the HQ please wait for our team to contact you by phone or email with a pick up date.

CHAMBLY

2275 Boul. Industriel 
Chambly, Québec 
Canada J3L 4W3

Tel: 450-658-1419

PICK UP LOCATIONS - OTHER (THESE ARE NOT GORILA LOCATIONS)

Canada Only. Please note these ARE NOT Gorila Fitness warehouses, YOU CANNOT BUY OR EXCHANGE DIRECTLY AT THESE LOCATIONS. If you need information on your order please contact Gorila Fitness custome service directly, NOT the pick up location. Shipping time to one of these locations can take up to 7-14 business days as we consolidate your order with other customers orders. Make sure you have your receipt in hand for a pick up in these locations. If you have selected a pick up in one of these locations please wait for our team to contact you by phone or email with a pick up date. Once you have a date, be sure to pick up the right day since your order will only be kept on site for 3 more business days before it's returned to us and you will be responsible for any additional delivery charges. You also have to make sure you have the right car or equipment to pick up your order, if you want information about the dimension or the items please feel free to contact our customer service. We suggest you call the pick up location to verify business hours for pick ups as they can differ.

Make sure nothing's missing or damaged before leaving with your items. If something is missing or damaged, tell the depot to make note of it, bring the items with you and contact us right away by phone or emails. We will take care of the exchange or mistake as soon as possible.

  • Orders of 499$ or less will ship for a 50$ flat rate to the selected location.
  • 500$ or more Orders will ship for free to the selected location.

Montreal

4415 rue Fairway 
Lachine, Québec 
Canada H8T 1B5

Tel: 514.639.7747

Ottawa

2715 Sheffield Road 
Ottawa, Ontario 
Canada K1B 3V8

Tel: 613.747.7020

Toronto

9701 Highway 50 
Woodbridge, Ontario 
Canada L4H 2G4

Tel: 905.893.2600 

Thunder Bay

340, Simpson Street 
Thunder Bay, Ontario 
Canada P7C 3H7

Tel: 204.633.8730 

Winnipeg

477 Keewatin Street 
Winnipeg, Manitoba 
Canada R2X 2S1

Tel: 204.633.8730 

Regina

12202 Rotary Avenue 
(GTH Global Transportation Hub) 
Regina, Saskatchewan 
Canada S4M 0A1

Tel: 306.781.7733 

Saskatoon

2501 Faithfull Avenue
Saskatoon, Saskatchewan 
Canada S7K 4K6

Tel: 306.652.8546 

Vancouver

1375 Kingsway Avenue 
P.O. Box 100
Port Coquitlam, British Columbia
Canada V3C 1S2

Tel: 604.941.0691 

Kelowna

Valleywide Freightways Inc.
131 Tilley Road
Kelowna, British Columbia
Canada V2V 2K5

Tel: (250) 766.1717 

Victoria

6858 Veyaness Road
Saanichton, British Columbia
Canada V8M 2A8

Tel: 250.652.0202 

St. John's

St. Anne's Industrial Park
P.O. Box 14058, Station A
St. John's, Newfoundland
Canada A1B 4G8

Tel: 709.782.4231 

Moncton

160 Frenette Ave.
Moncton, New Brunswick
Canada E1H 0E2

Tel: 506.857.8170 

Halifax/Dartmouth

133 John Savage Ave.
Dartmouth, Nova Scotia
Canada B3B 0A8

Tel: 902.468.7175 

Edmonton

10020-56th Avenue
Edmonton, Alberta
Canada T6E 5L7

Tel: 780.439.0061 

Calgary

11440 - 54th Street SE
Calgary, Alberta
Canada T2C 4Y6

Tel: 403.264.1687 

RETURN POLICY

A. If the product arrives in good shape, has no structural defect, and is a standard product (color, dimensions, options), and the customer simply does not want the item, the customer will have 14 days to warn us and return the item in its original condition. The customer will pay to ship back to Gorila and will be responsible for proper packaging and all shipping costs in order to receive a refund. Pass the 14 days point, the customer can still return the item but will be refunded the original sales price minus a 30% restocking fee. Item(s) must arrive at Gorila in good, salable condition before a refund can be given. 

B. If the product arrives in good shape, has no structural defect and is a custom product (color, dimensions, options) and the customer simply does not want the item, no refund will be given. Custom equipment is built specifically for an individual in his/her needs or wants, which are outside of the standard line and availability. Custom pieces generally take more time and are more costly to design, oversee and produce. If the product is used (standard or custom) has no defect, and the customer simply does not want the item, no refund will be given.

EXCHANGES

Exchanges are done at our Headquarters in Chambly, Quebec or by mail (shipping charges are the customer's expense). You must contact us before any product exchange.

DEFECTIVE GOODS

Defective goods must be returned to Gorila Fitness HQ for warranty repair or replacement. Contact us before returning any product.

THE GORILA FITNESS GUARANTEE

Your satisfaction is 100% guaranteed and we stand behind every customer and every sale. If you are not happy with anything, contact us immediately and we will make it right. We strive to ship any in-stock products the same or next business day and if we cannot for any reason, you will hear from us immediately.

For warranty questions or issues, please contact us at info@gorilafitness.ca or at 450-658-1419. All inquiries will be handled within 48 hours.

RECEIVING YOUR ORDER - INSPECTION
Please do an initial inspection of products and package upon receipt of goods. Any shortage or damage must be indicated clearly on the carrier’s delivery receipt.

CLAIM
If the product is damaged because of shipping, please make a note of it with the shipping company, or call us immediately. Check carefully the outside appearance of the package. Did it arrive in good condition? If not, take a picture if possible, while still in the box or pallet. Proceed from there carefully and check the equipment. We can arrange a replacement, repair or other solution to fit the customer’s needs. All pieces are handled by human hands, and mistakes do happen.

WARRANTY
Gorila Fitness Inc. offers a Lifetime Warranty on all structural steel material, equipment frames, and welding integrity when used as intended as applicable to the original purchaser (non-transferable). Paint / Powder Coating / Upholstery is warrantied for 90 days after receipt or order as applied to the original purchaser (nontransferable). Moving parts are warrantied for 1 year as applicable to the original purchaser (non-transferable). Warranty items are subject to inspection by Gorila in order to determine if warranty-voiding abuse, neglect, or misuse is present. Third Party Warranties: For those products provided but not manufactured by Gorila as warranted by the original manufacturer, such original manufacturer’s warranty applies solely. The customer bears the responsibility of contacting Gorila with the pertinent information as the condition of the equipment. If the issue is determined to be covered under warranty, Gorila will be responsible for replacement of defective products/parts. Gorila will supply return packaging and shipping.

If a warranty-voiding situation is present, repairs can still be done on a labor and materials required basis. A written estimate and bill will be provided to the customer before non-warranty repairs are done. Customer bears costs of packing and return shipping on any non-warranty situations.